Quǎn Dog Treats are presently shipped all over West & East Malaysia, Singapore and Hong Kong.
We will notify you by email with your tracking number once your order is dispatched. It can occasionally take a little longer to get your treats to you, especially when we run special promotions or if your order is large. This is because we produce in small batches daily. We commit to delivering you the freshest possible treats, as that is what we want for ourselves too!
DELIVERY CHARGES
West Malaysia (Courier)
Flat Rate Shipping – RM4.90
Free Shipping – all orders above RM120 nett
Klang Valley (Grab/Lalamove – for urgent orders by special request)
At customer’s cost as charged
East Malaysia (Courier)
Flat Rate Shipping – RM20
Free Shipping – all orders above RM350 nett
Singapore (Courier)
RM25 – Order value RM1 – RM199.99
RM15 – Order value RM200-349.99
Free Shipping – all orders above RM350 nett
Any customs and duties are not included and are borne by the recipient.
Hong Kong (Courier)
Flat Rate Shipping – RM50
Free Shipping – all orders above RM600 nett
Any customs and duties are not included and are borne by the recipient.
Hotel Delivery
If you’re a visitor and would like to place an order to be sent to your hotel (we’ve done lots of those!), do drop us a note via WhatsApp (+60 17-993 7826) to make arrangements prior to placing an order to ensure we can meet your date of arrival.
Klang Valley Grab/Lalamove within 15km of Old Klang Road, Kuala Lumpur
< RM200 nett – At customer’s cost as charged
> RM200 nett – Complimentary
Klang Valley Grab/Lalamove > 15km of Old Klang Road, Kuala Lumpur
At customer’s cost as charged
Self Collection is available for orders of min. RM50, by prior appointment only. Orders are subject to usual production times & a notification will be sent via WhatsApp when your order is ready for collection.
5th Mile Jalan Klang Lama – 1pm-7pm (Weekdays)
If you are sending a delivery service (Grab, Lalamove etc) please share the details with us to ensure timely communication.
DO YOU DELIVER INTERNATIONALLY?
At present, we are able to deliver within Malaysia, Singapore and Hong Kong. We cannot guarantee delivery to other countries, which may be subject to customs restrictions and high delivery costs. However, if you would like to place an order for delivery to a country not specified, do contact us via email [email protected] or via WhatsApp at +60 17-993 7826 to discuss your order and delivery methods. We will do our best to get your treats to you, or to your friends wherever you are!
Should you be visiting Malaysia and want to place an order to be delivered to your hotel, we can do that. Do contact us to make arrangements prior to placing an order.
CAN I CHANGE MY DELIVERY ADDRESS?
If you wish to change your delivery address please contact us via WhatsApp at +60 17-993 7826 within 6 hours of placing your order. We are unable to entertain requests for a change in delivery address once your order is dispatched.
CAN I DELIVER TO MORE THAN 1 ADDRESS IN 1 ORDER?
Each order can only be delivered to the shipping address specified at checkout. Should you wish to deliver to more than 1 delivery address, kindly place separate orders in order to ensure that your order arrives at its intended destination.
MUST I BE AT HOME TO RECEIVE MY ORDER?
Your orders will be delivered by our delivery partner – DHL e-Commerce or Teleport – that will require a signature or acknowledgement of delivery. Please provide a shipping address where someone can receive your delivery.
WHEN WILL I RECEIVE MY ORDER?
Upon payment, we will require up to 5-7 working days to prepare and process your order before handing over to our delivery partner. For large orders (over RM200 or with a large quantity of chew treats) we request up to 10 working days to complete processing your order. Once it is handed to our delivery partner, it will be delivered in accordance to their schedule which is out of our control.
Once your order has left us, you will receive an email confirmation with tracking number to track the progress of your order online.
Delivery times:
West Malaysia – 2-3 working days from pickup
East Malaysia – 4-5 days from pickup
Singapore – 3-4 working days from pickup
Hong Kong – 5-7 working days from pickup
Delivery times may be affected by public holidays or circumstances that are outside our control.
Delays may be expected for large orders or orders placed during promotions, orders placed before or during a public holiday, or if there are circumstances outside our or our delivery partner’s control. You may check on the status of your order here.
I NEED MY ORDER URGENTLY OR BY A SPECIFIC DATE
Kindly contact our Customer Service via WhatsApp at +6017-9937826 to discuss stock availability & alternative arrangements before placing your order.
DO YOU HAVE A STORE I CAN VISIT AND BUY IN PERSON?
Not as yet. We are fully an e-commerce store and all orders must be placed online. We occasionally have pop-up booths at events where you can purchase products in person. Aside from that, a curated collection of products may be found at Lex’s Patio Pantry in Bangsar.
For any other inquiries please contact us or read the FAQ.