Quan Dog Treats are shipped all over West & East Malaysia.
We commit to ensuring your dog treats are fresh so please allow 2=3 working days before orders are shipped out. We will notify you by email with your tracking number once your order is dispatched.
DELIVERY CHARGES
Free Shipping for all orders above RM80
Flat Rate Shipping Fee of RM5 for all orders below RM80
Please note that we are only shipping to addresses within Malaysia. We do not offer international shipping at this time.
For all orders above RM80, free shipping will be applied at checkout.
We also offer a self-collect option at KLPAC (Kuala Lumpur Performing Arts Centre) at the Sentul Park, Kuala Lumpur by prior appointment. Please select this option at checkout.
CAN I CHANGE MY DELIVERY ADDRESS?
If you wish to change your delivery address please contact us via WhatsApp at +60 17-993 7826 within 12 hours of placing your order. We are unable to entertain requests for a change in delivery address once your order is dispatched.
MUST I BE AT HOME TO RECEIVE MY ORDER?
Our products will be delivered by a courier service that will require a signature. Please ensure that you provide a shipping address where someone can sign for your delivery.
WHEN WILL I RECEIVE MY ORDER?
Upon confirmation of payment, we will prepare and dispatch your order within 2-3 working days. Once your order has left us, you will be notified via email of your tracking number to enable you to track the progress of your order online.
Delivery Times
West Malaysia: 2-3 working days
East Malaysia: 4-5 working days
Deliveries may be delayed due to public holidays or any unforeseen circumstances.
Our working days are Monday – Friday 9am-5pm and we are closed on weekends and Malaysian public holidays.
For any loss or damage to your order please email us at hello@quandogtreats or WhatsApp us at +6017-993 7826 within 7 days of your order being dispatched.
CAN I PICK UP MY ORDER IN PERSON?
We also offer a self-collect option at KLPAC (Kuala Lumpur Performing Arts Centre) at the Sentul Park, Kuala Lumpur by prior appointment. Please select this option at checkout.
All orders must be fully paid before they are processed and a notice will be sent when the order is ready for delivery. We are unable to accept cash on delivery.
We will participate in bazaars or markets from time to time. Please sign up for email updates to stay up to date on where we will be.
For any other inquiries please contact us or read the FAQ.
