HOW DO I PLACE AN ORDER?
Please visit our Ordering & Payment Guide here.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept bank transfer and Maybank/DuitNow QRPay.
Please visit our Ordering & Payment Guide here for more information.
WHEN CAN I EXPECT MY ORDER TO BE DELIVERED?
Delivery may be expected between 3-5 working days from notification that your parcel is shipped.
Please visit our Delivery Information for delivery times and charges.
HOW MUCH SHOULD I FEED MY DOG?
Quan Dog Treats are treats and therefore should not be used as meal replacements. Please feed your dog in moderation to ensure they remain healthy.
MUST I SUPERVISE MY DOG WHEN GIVING HIM A TREAT?
We recommend that all dog treats are fed under supervision to avoid greedy pups from eating them too quickly. Use the treats for training rewards or as a wholesome snack, and the chew products to keep them entertained and distracted, so you can go about your chores without them getting underfoot.
ARE THE TREATS SUITABLE FOR MY DOG BREED?
Our treats are not specific to any dog breed. We recommend giving treats in moderation. Our ingredients are clearly disclosed on the front of the pack. Should your dog have any known allergies we recommend that you check the ingredients list before purchasing.
WHY ARE YOUR TREATS IRREGULAR IN SIZE AND COLOUR?
All our treats are handmade from 100% natural ingredients and can have variations in size and colour after dehydrating and/or baking. The quality of the product is not compromised in any way by these visual irregularities.
ARE THE TREATS EDIBLE FOR HUMANS?
While Quan Dog Treats smell delicious out of the pack and are made from human-grade ingredients, we do not recommend them for human consumption, as they are produced specially for our furry friends. Please keep away from children who might find them hard to resist!
HOW LONG CAN I STORE THE TREATS?
We recommend consuming the products within 2 weeks of opening, and storing for up to 2 months from purchase, for optimum freshness, as our treats are all-natural, and made with no added preservatives. Please ensure that the packet is sealed tight after opening, and that it is stored away from direct heat and light.
You may refrigerate or freeze the treats, to help them last longer. Our pets love them so much, they gobble them up quite quickly!
DO YOUR TREATS CONTAIN PRESERVATIVES?
We guarantee that all our treats contain no added preservatives and no colouring or additives. All our ingredients are listed on each product page and we guarantee that you will not find anything else in our treats other than what is listed.
I HAVE A CAT THAT ENJOYS DEHYDRATED MEAT TREATS TOO. CAN I FEED QUAN DOG TREATS TO MY CAT?
Our customers have told us that their cats love our treats too! We do produce treats specially for dogs, but you may also feed them to your cat if your cat already enjoys dehydrated meat treats.
CAN YOU MAKE A CUSTOM ORDER?
Yes we can! We are always growing our product selection and from time to time, have access to special cuts and parts that we produce into treats for our pets. Please email us at email@example.com to discuss your order.
EXCHANGES AND REFUNDS
We are confident that you will be happy with our service and that your furry friend will enjoy Quan Dog Treats. We work hard to ensure that the quality of the products are up to our exacting standards. However, if for some reason you are not happy with your order, we will consider an exchange or refund.
In the unlikely event that you wish for an exchange or refund, please contact us by email at firstname.lastname@example.org or WhatsApp at +6017-993 7826 with the order number and reason for exchange or refund. If required, products should be returned to us at the sender’s cost in its original packing for investigation. In the event of a defective product, we will refund you the postage cost.
Requests for exchanges and refunds should be made within 7 days from date of delivery and please allow up to 14 days for processing.
Should the product be found to be defective, we will be happy to offer a refund or exchange. We reserve the right to deny any exchanges or refunds that do not meet the policy set out herein.
We want you to be happy with Quan Dog Treats, and we request that you contact us first about any defects or irregularities to enable us to make things right.
I HAVE A QUESTION THAT IS NOT COVERED IN THE FAQ
You may contact us via email email@example.com or WhatsApp +6017-993 7826 for further inquiries.