Ordering & Payment Guide

HOW TO ORDER

To place an order, please go the Quan Dog Treats Shop, add your product to cart and check out. Upon checkout, you will be provided with information on how to make payment. Should you encounter a problem, or should your order be larger than allowed in the system, do contact our Customer Service via WhatsApp at +6017-993 7826 for further assistance.

HOW DO I MAKE PAYMENT?

Payment may be made by bank transfer into our bank account (Maybank) within 24 hours of receiving your confirmation email. Kindly send a copy of the payment receipt to us via email to [email protected] or via WhatsApp at +60 17-993 7826. We will process your order once payment is received.

Bank: Malayan Banking Berhad (Maybank)
Account No: 514253565896
Payee: QDT Resources
Reference: Your order number

To make it easier for you, we prefer payment by DuitNow QRPay Click here for QR Code. We also accept payment by GrabPay and Touch ‘n Go eWallet via Duitnow QR.

We also accept payment by credit card – Visa or Mastercard.

WHEN CAN I EXPECT MY ORDER TO BE DELIVERED?

All orders will be processed upon confirmation of payment. We aim to process and prepare your orders within up to 4 working days for optimum freshness. Thereafter, we will prepare to despatch your order to you within 1-2 working days. There is an approximately 4-5 working days wait time from confirmation of your order before it is dispatched to you. You will be notified by email when your order is processed and despatched.

Should your order be a large order, we may require additional time to prepare and process it. We will be in contact to advise you of your order status accordingly.

CAN YOU EXPEDITE MY ORDER?

Sometimes, if we have extra product on hand, we may be able to expedite orders.

Generally, as we are working with natural products and without preservatives, we prefer to make them fresh to order, and not keep large amounts of stock in hand. We want your treats to arrive to you in the best possible condition for your pup’s maximum enjoyment.

We use a slow-drying process for dehydrated treats to preserve nutrients and to ensure that the product is of highest quality, and this process takes time.

Please contact us before placing your order should you require a rush or urgent order, in order for us to advise on estimated delivery times.

WHEN WILL I RECEIVE MY ORDER?

Please refer to our Delivery Information.

I’D LIKE TO AMEND MY ORDER

If you’ve made a mistake in your order, please contact us at [email protected] or WhatsApp at +6017-993 7826 with your Order Number within 12 hours of placing your order and before making payment. We are unable to amend your order once payment is made and your order is processed.

WHY WAS MY ORDER CANCELLED?

This could be due to failure to receive payment for your order within the specified time, or due to any unavoidable circumstances. We reserve the right to cancel any orders for any reason whatsoever.

In the event that payment is already made when an order is cancelled by us, we will issue a refund of the payment made within 24 hours.

DO YOU OFFER DISCOUNTS?

We may issue discount codes from time to time. Please register for email updates or follow us on Instagram and Facebook to be notified of any discount codes.

All purchasers are automatically enrolled into the #ILoveQDT Rewards Paw-gram. Get free treats with your purchase. Find out more here.

DO YOU OFFER WHOLESALE OR BULK PURCHASES?

Should you be interested in a larger than usual, bulk or wholesale purchase, please contact us at [email protected] or our Customer Service Hotline on WhatsApp +6017-993 7826 to discuss your order.

WE ARE A PET RELATED BUSINESS AND ARE INTERESTED IN A COLLABORATION

Should you be interested in a collaborative effort, please contact us at [email protected] or our Customer Service Hotline on WhatsApp +6017-993 7826 to discuss your proposal.

DO YOU HAVE A RETAIL OUTLET?

At the moment, Quan Dog Treats is only sold online through our website, to ensure optimum freshness and quality. We may participate in fairs or bazaars from time to time, where our products may be purchased in person. Please register for email updates to be notified of any upcoming fairs or bazaars where our products may be available.