HOW TO ORDER
To place an order, please go the Quan Dog Treats Shop, add your product to cart and check out. Upon checkout, you will be provided with information on how to make payment.
HOW DO I MAKE PAYMENT?
Payment may be made by bank transfer into our bank account (Maybank) within 24 hours of receiving your confirmation email. Kindly send a copy of the payment receipt to us via email to orders@quandogtreats.com or via WhatsApp at +60 17-993 7826. We will process your order once payment is received.
Bank: Malayan Banking Berhad (Maybank)
Account No: 514253565896
Payee: QDT Resources
Reference: Your order number
To make it easier for you, we prefer payment by Maybank/DuitNow QRPay Click here for QR Code. We also accept payment by Touch ‘n Go eWallet via Duitnow QR.
We also accept payment by credit card – Visa or Mastercard.
WHEN WILL MY ORDER BE PROCESSED?
All orders will be processed upon confirmation of payment. We aim to process and prepare your orders within 2-3 working days for optimum freshness. Thereafter, we will prepare to despatch your order to you within 1-2 working days. There is approximately 4-5 working days wait time from your order before it is dispatched to you. You will be notified by email when your order is processed and dispatched.
CAN YOU EXPEDITE MY ORDER?
Sometimes, if we have extra product on hand, we may be able to expedite orders. However, as we are working with natural products and without preservatives, we prefer to make them fresh to order, to ensure they arrive to you in the best possible condition.
WHEN WILL I RECEIVE MY ORDER?
Please refer to our Delivery Information.
I’D LIKE TO AMEND MY ORDER
If you’ve made a mistake in your order, please contact us at orders@quandogtreats.com or WhatsApp at +6017-993 7826 with your Order Number within 12 hours of placing your order and before making payment. We are unable to amend your order once payment is made and your order is processed.
WHY WAS MY ORDER CANCELLED?
This could be due to failure to receive payment for your order within the specified time, or due to any unavoidable circumstances. We reserve the right to cancel any orders for any reason whatsoever.
In the event that payment is already made when an order is cancelled by us, we will issue a refund of the payment made within 24 hours.
DO YOU OFFER DISCOUNTS?
We may issue discount codes from time to time. Please register for email updates or follow us on Instagram and Facebook to be notified of any discount codes.
All purchasers are automatically enrolled into the #ILoveQDT Rewards Paw-gram. Get free treats with your purchase. Find out more here.
DO YOU OFFER WHOLESALE OR BULK PURCHASES?
Should you be interested in a bulk or wholesale purchase, please contact us at hello@quandogtreats.com to discuss your order.
DO YOU COLLABORATE WITH OTHER VENDORS?
Should you be interested in a collaborative effort, please contact us at hello@quandogtreats.com to discuss your proposal.
DO YOU HAVE A RETAIL OUTLET?
At the moment, Quan Dog Treats is only sold online through our website, to ensure optimum freshness and quality. We may participate in fairs or bazaars from time to time, where our products may be purchased in person. Please register for email updates to be notified of any upcoming fairs or bazaars where our products may be available.
