Ordering & Payment Guide

HOW TO ORDER

All orders must be placed through our online store, unless there are special arrangements for large or bulk orders. This is to ensure that we are able to properly track your order and notify you of its progress through our system. Should you have a large or unique order, please contact our Customer Service line via WhatsApp at +6017-993 7826 for assistance.

HOW DO I MAKE PAYMENT?

All payments are processed securely through the HitPay payment portal (powered by Stripe) at the checkout page. You will be directed to a new page to make payment and no banking or credit card information is saved on our website or servers.

We accept payment by credit card – Visa or Mastercard, bank transfer via FPX, and Apple Pay.

Should you have a special order or arrangement, we will send you an invoice with a payment link for you to make payment online.

WHEN CAN I EXPECT MY ORDER TO BE DELIVERED?

All orders will be processed upon successful payment and will be handed to our delivery partner within 5 working days. Orders will be delivered by our delivery partner – DHL e-Commerce or Teleport – and you will receive an email notification with a tracking number once your package is handed to our delivery partner.

Once your order is handed to our delivery partner, it will be delivered according to their schedule, which is beyond our control.

Should you have a large or personalised order, we may require a longer processing time and will advise you accordingly.

Please refer to our Delivery Information.

CAN YOU EXPEDITE MY ORDER?

Should you wish to receive your order by a particular date, kindly communicate with us on our Customer Service number to arrange this, to ensure we are able to meet your delivery date.

CAN I PICK UP MY ORDER IN PERSON?

We are unable to offer self pickup options at this time. Should you require an urgent delivery, kindly contact us via WhatsApp at +6017-993 7826 to discuss any alternative delivery arrangements.

CAN YOU DELIVER TO MY HOTEL?

Yes we can! We’ve delivered lots of orders to hotels for overseas customers. Do contact us via WhatsApp (+6017 993 7826) before placing your order to make the necessary arrangements.

I’D LIKE TO AMEND MY ORDER

Should you have an error in your order, kindly contact us at [email protected] or via WhatsApp at +6017-993 7826 with your order number within 6 hours of placing your order. We are unable to amend your order beyond this time.

WHY WAS MY ORDER CANCELLED?

This could be due to a failure to make payment or due to any unavoidable circumstances. We receive the right to cancel any orders for any reason whatsoever. In the event an order is cancelled by us, we will issue a refund to you within 24 hours.

DO YOU OFFER DISCOUNTS OR SPECIAL OFFERS?

We may offer discounts or special offers from time to time. Please register for email updates or follow us on Instagram to be notified of any discount codes. All purchasers are automatically enrolled into the #ILoveQDT Rewards Paw-gram where you can receive cash vouchers with qualifying purchases. Find out more about our rewards programme here.

DO YOU OFFER WHOLESALE OR BULK PURCHASES?

Should you be interested in a larger than usual, bulk or wholesale purchase, please contact us at [email protected] or via WhatsApp on +60-17-993 7826 to discuss your requirements.

CAN I HAVE A PERSONALISED ORDER FOR PARTY PACKS OR OCCASIONS?

We offer one-of-a-kind personalised dog biscuits for all occasions. Should you require special party packs or personalised labels and packaging, please contact us at [email protected] or via WhatsApp on +60-17-993 7826 to discuss your requirements. We’re always up for a pawty!

WE ARE A PET RELATED BUSINESS OR WILL HAVE A PET FRIENDLY EVENT AND ARE INTERESTED IN A COLLABORATION

We are open to working with pet related businesses or corporations running a pet-friendly event. We are able to provide unique personalised biscuits or treat packs at wholesale rates depending on the quantity required. Please contact us via WhatsApp on +60-17-993 7826 to discuss your proposal.

DO YOU HAVE A RETAIL OUTLET?

At the moment, Quǎn Dog Treats is exclusively sold online through our website, to ensure optimum freshness and quality. We may participate in fairs or bazaars from time to time, where our products may be purchased in person. Please register for email updates to be notified of any upcoming fairs or bazaars where our products may be available.